WHY THIS TRAINING?
Are your colleagues brave enough to honestly say what they think? How do they deal with negative feedback? Are difficult conversations often avoided out of fear of the recipient's reaction? Would people like to learn how to give honest and open feedback? And receive it themselves?
Then you should definitely organise the training course "Giving and receiving feedback" at your organisation.
APPROACH
No ordinary classroom training, but 2 short interactive sessions with theory and practical cases, exercises and immediately applicable tips & tricks.
Afterwards, you immediately have a better idea of how to deal properly with giving and receiving feedback.
People will immediately be more confident and giving and dealing with feedback will become their second nature.
FOR WHO?
Everyone, all employees (maximum 12 participants)
content
- What is feedback?
- What makes us avoid giving feedback?
- The best way to give feedback.
- How to deliver difficult messages directly and respectfully?
- How to deal with reactions of the receiver?
- How to deal with resistance?
- What are the phases in the feedback process?
- How to receive and ask for feedback yourself?
Result:
- You know your effect on others
- You can clearly express and defend your own expectations and thoughts
- You can listen actively and know the role of non-verbal communication.
- You can approach others without hesitation, striking a balance between assertiveness and empathy.
- You will be aware of possible pitfalls.
- You will be able to receive feedback
- You'll be able to deliver difficult messages directly and respectfully
- You will know how to deal with resistance
- ...
Participants will receive the necessary tips & tricks on how to give and receive feedback
Practical
These learning sessions can be organised at your company or any place where there is freedom for open discussion, training and fun.
Don't underestimate the impact on your company communication culture.
